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[LTA MUSIC]

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- Hello, Aïda.
- Hi, Marcel. How are you?

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I'm fine.

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Today we will talk
about some questions

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related to the LiveTextAccess project.

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The first question is about...

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if we as clients are included

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in the planning process
of the speech-to-text.

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Yeah.

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We have different events.

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We have events,
a "conference" or a "congress",

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with 300 or more participants,

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but we have also

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what you can call "work meetings"

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with 30 participants.

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Do we like to start
with big conferences?

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Yeah, that would be fine.
Talk about big conferences.

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I'm curious how you do it.

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How are you involved
when there is a big conference

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and this is
a physical meeting in the room?

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Yeah.

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In different ways...

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Sometimes the organization...

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contacted...

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me or contacted my organization,

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The European Federation
of Hard of Hearing People,

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or when the event
is in the Netherlands,

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the Dutch association.

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Sometimes they asked me
to put them in contact

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with speech-to-text interpreters.

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Sometimes

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they...

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Another thing that happens
most of the time is that

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they contacted me or us

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not in the planning process
of the big event.

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They do that by themselves.

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They know that deaf and
hard-of-hearing people participate,

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so they organise it by themselves

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the sign language interpreters
or the speech-to-text interpreters.

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Then in the registration form,

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you can click or write

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what you need
related to speech-to-text

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from interoperability

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to the possibility to ask for...

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another language.

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For example,
when the conference is in English,

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I ask for the Dutch translation.

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But most of the time,

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that is not included
in the registration process,

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so you need to write it
as a comment

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or ask that separately
to the organisation.

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So when there is a big event,
a seminar or something,

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you can actually...

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during registration, you can tick
that you need speech-to-text?

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Yes. Sometimes it does not happen.

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At different times,
it has not happened

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and you need to knock on the door

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and ask for this kind of service.

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When it is already possible,

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during registration,
to tick the box,

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who will then pay
for the service?

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In general,

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the host of the conference
or the organisation of the conference.

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OK. That is a very big difference
from how it is for me, you know,

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because here they are very...

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They look very much into
who will need this service,

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and then it must be billed
to my name

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because I am the user,

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but it makes it also difficult
to be part of the planning.

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Yeah. You have here
a good topic.

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But maybe it is nice
to make it concrete.

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I participated different times

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in conferences
for the European Disability Forum,

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and sometimes

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they are conferences
for 200 or 300 people.

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They organise
the speech-to-text interpreters

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and the sign language interpreters,

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and they are paid
by EDF, the European Disability Forum,

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by themselves.

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When it is an event
in the Netherlands

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and I am the only
hard-of-hearing participant,

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then...

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it can happen
that the organisation asks me:

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"Oh, would it be fine

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if you bring your own
speech-to-text interpreter with you."

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Then I have the possibility

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to pay for it
as a service for my personal hours,

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or for my work hours.

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It needs to be
related to the conference,

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work-related

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or a more personal,

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or volunteer work, conference.

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But when it is work-related,

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and I am the only
hard-of-hearing person,

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then most of the time,

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I need to organise the speech-to-text
interpreter by myself.

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But then,

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the positive element about that

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is that when I organise it by myself,

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I can look for quality...

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for a good speech-to-text interpreter
who works very well

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or a speech-to-text interpreter
that I know.

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When the interpreter knows me,

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he or she knows
what I need.

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It is also easier for me

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to inform the speech-to-text interpreter

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about the agenda,

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about the papers of the meeting,

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so that the speech-to-text
interpreter can prepare

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the work before the event.

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So your speech-to-text interpreters

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also prepare themselves before an event
where they would be working?

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Oh, yes. Yes, that happens

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with speech-to-text interpreters
in the Netherlands,

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but it also happens
with speech-to-text interpreters

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for EDF meetings.

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And also,

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when I do not give the papers
to the speech-to-text interpreter,

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most of the Dutch
speech-to-text interpreters

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would send to me an email:

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"Hello, Marcel, do you have
the agenda for me?"

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Or "do you have the papers?",

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or "do you have the list of the names
of the people who participate?"

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So that they can put a lot
of information in the computer.

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That makes it easier for them

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to do the job

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and also to do their work
with a higher quality.

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That is really nice to hear.
Very nice.

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Good. It sounds really great.

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Yeah, and...

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Do you have any experience...

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of how you can talk
with a speech-to-text interpreter

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about technical issues?

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For example,
talking about the colour of the text.

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That is not an option for me.

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I'm Danish.

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What I can choose is if I'd like to have
the speech-to-text on a big screen,

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if this is a conference,

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and I could have the speech-to-text
on a big screen

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next to the PowerPoint presentation.

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Or if I prefer to have a tablet

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and have the speech-to-text
right in front of me.

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That is what I can choose.

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Of course, if I have a tablet,
I can do something,

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but it is very limited
what I can do.

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I can enlarge
or reduce the size of the text.

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Those are the options
that we have here.

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I cannot change colours
if I need that.

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Of course,
if I meet up soon enough,

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maybe it's possible for me to go
to the speech-to-text interpreter

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and ask:
"Could we have it so and so?"

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Of course I would meet
that requirement.

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But then, usually,
we are not really involved in that.

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So it sounds very nice
what you're saying. Very nice.

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When you use the tablet,

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can you ask for bigger letters?

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Yes, yes.

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We can say,
"Can we have bigger letters?",

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but on a tablet you can do
something to the screen yourself.

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Yes.

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And when the speech-to-text interpreter
is in the meeting or in the conference,

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of course
you can easily contact them.

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That is possible.

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Do you have the possibility,

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before the meeting,

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or a short time before the meeting,

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to test it?

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Or to try it?

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They usually write
"test, test, test"

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and you can see
that there is a connection.

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Yes, you can do that,
so you see that they're working.

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It is working for them,
you can see that. Yes.

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But you don't have, for example,

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15 minutes
before the conference starts,

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any contacts
with the speech-to-text interpreter

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to control
that everything is working well.

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No, you don't plan that.

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I usually get there in good time,

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so that I manage
to have it settled.

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For Danish speech-to-text interpreters,
they also have no time to prepare.

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Their asking for the agenda
before a meeting,

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it is rarely used here.

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So I see we can
improve something.

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Maybe you have also
the same experience.

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I see that one
of the most important things

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is the quality
of the Internet connection.

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It is very important
during a conference

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that the conference centre,

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and also the room,

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has a Wi-Fi
for the Internet connection in the room

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that is strong enough
for the speech-to-text.

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That is also important
in smaller meetings.

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I think actually that
our speech-to-text interpreters

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mainly work via radio,

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so they're not connected to the Internet,

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when they do
speech-to-text interpretation.

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But of course when we go online,
they need to be on the Internet,

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that is obvious.

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In a conference
where we're in a room,

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they will work primarily
via radio, as it is now.

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OK.

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And do you have any experiences

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with remote speech-to-text
at events?

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Not at national level.

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Now...

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Over the last year,

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with Corona and things,
we have had online meetings,

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and that is of course
also remote speech-to-text.

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And then...

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For now,
the speech-to-text interpreters

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will send out the link
and be the host of the meeting.

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So it also means,
if I chair a meeting,

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I'm not the host,
I don't have all the keys,

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for instance
in the Zoom platform,

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to control how the meeting goes.

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I know this is a different topic,

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but still. these are tools
that you use to set a meeting.

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And when using shared screens
for the speech-to-text,

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it just makes it difficult
to share a PowerPoint presentation

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or if in a meeting you would like
to discuss the budget

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and show the Excel sheet,

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then we need to change settings.

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Actually, it interrupts
the communication

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when we change settings.

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So...

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What I see
at international level...

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I have learned a lot from that

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and hope that we can also benefit
from that in my country.

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Back to working by remote.

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Before Corona,

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I sometimes used

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remote speech-to-text
at my work,

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but I prefer

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that the speech-to-text interpreter
is live with me

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in the same room,

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because I see

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that many times
the Internet connection

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was not strong enough.

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Or there were no mikes
in the room,

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so that...

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it was difficult
for the speech-to-text interpreter

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to hear or to understand
what was being said.

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That happens when you are
working with a big group,

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for example 25 or 30 people.

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And...

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When the speech-to-text interpreter
is not in the room,

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it is sometimes difficult
for the speech-to-text interpreter

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to understand
what is happening in the room.

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The speech-to-text interpreter

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cannot see
the non-verbal communication

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of the other participants
in the meeting.

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So at work, I prefer
the speech-to-text interpreter

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to be with me.

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Of course, in a small meeting,

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it is more possible

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to use a speech-to-text interpreter
remotely.

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But now...

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in online meetings, it is different.

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In the Corona period,

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we have now a lot of experience
with working online,

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because we have now
many more online meetings

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00:17:03,520 --> 00:17:07,120
via Zoom, via Teams, via Skype.

263
00:17:07,120 --> 00:17:09,800
We have a lot
of new knowledge

264
00:17:09,800 --> 00:17:16,120
about working with
speech-to-text interpreters online,

265
00:17:17,560 --> 00:17:19,480
That is very fine.

266
00:17:21,240 --> 00:17:25,680
You also see examples
when you use the Zoom platform

267
00:17:26,240 --> 00:17:28,560
that is working very well.

268
00:17:29,600 --> 00:17:33,040
For example,
a meeting with five people,

269
00:17:33,040 --> 00:17:39,120
or you have an webinar
with 60 or 75 people,

270
00:17:40,320 --> 00:17:44,120
the speech-to-text works very well.

271
00:17:45,000 --> 00:17:48,200
There is no difference
how big the group is.

272
00:17:48,960 --> 00:17:53,280
And you have different options
to read the text.

273
00:17:53,760 --> 00:17:57,400
On the screen,
or below the screen...

274
00:17:57,400 --> 00:18:01,200
Or you have more possibilities
with Text-on-Tap

275
00:18:01,200 --> 00:18:03,280
or Text-on-Top.

276
00:18:03,680 --> 00:18:06,880
Do your work sometimes
with Text-on-Top?

277
00:18:09,440 --> 00:18:12,160
Yes, I do actually,

278
00:18:12,160 --> 00:18:15,120
because I have been introduced
to this Text-on-Tap.

279
00:18:15,120 --> 00:18:18,200
First it was Text-on-Top
and now there's also Text-on-Tap.

280
00:18:18,200 --> 00:18:21,240
Since I was elected the Secretary

281
00:18:21,240 --> 00:18:23,480
of the European Federation
of the Hard-of-Hearing,

282
00:18:23,480 --> 00:18:25,520
I have learned
about these things.

283
00:18:25,520 --> 00:18:31,000
And it is amazing, for instance,
to go to the EU Commission.

284
00:18:31,480 --> 00:18:35,640
You can just have a tablet

285
00:18:35,640 --> 00:18:40,000
and you can have the language,
my native language Danish,

286
00:18:40,000 --> 00:18:43,560
you can have it
simultaneously translated into Danish.

287
00:18:43,560 --> 00:18:47,520
That was a huge experience

288
00:18:47,520 --> 00:18:51,280
back in 2016,
I think it was,

289
00:18:51,560 --> 00:18:56,040
to have this done
and that it is possible.

290
00:18:57,200 --> 00:18:59,680
If I am to interact
in the meeting

291
00:18:59,680 --> 00:19:02,160
and ask questions and comment,

292
00:19:03,000 --> 00:19:07,560
I think I prefer
to have the text in English

293
00:19:08,120 --> 00:19:13,160
because then I'm in that language
which they are speaking

294
00:19:13,160 --> 00:19:17,520
and I will also be referring
to the same vocabulary, of course.

295
00:19:18,080 --> 00:19:21,320
But it is good to know
that this possibility is there,

296
00:19:21,320 --> 00:19:23,960
and I would also give this advice
to others

297
00:19:25,520 --> 00:19:27,040
if they think,

298
00:19:27,040 --> 00:19:30,520
"Oh, it is difficult for me
when I have to listen to English

299
00:19:30,520 --> 00:19:34,240
"and it is a long time
since I last spoke English,

300
00:19:34,240 --> 00:19:35,560
so maybe I cannot follow."

301
00:19:36,280 --> 00:19:40,720
Then it is possible to say, "Yes,
you can ask for your own language."

302
00:19:41,600 --> 00:19:43,960
So I think
that is a good experience.

303
00:19:44,240 --> 00:19:47,200
But I think also
my experience is that

304
00:19:50,360 --> 00:19:52,520
the speed of the typing,

305
00:19:52,800 --> 00:19:58,480
the way the words appear
on the screen, is faster,

306
00:19:59,320 --> 00:20:04,160
so it is closer
to what is being said.

307
00:20:04,920 --> 00:20:07,840
It follows better
the spoken word.

308
00:20:09,080 --> 00:20:12,120
So it is easier for my brain

309
00:20:12,120 --> 00:20:16,400
because it doesn't have to split up
in what I hear and what I read

310
00:20:16,400 --> 00:20:20,920
to support what is being said

311
00:20:21,240 --> 00:20:25,160
by whoever is talking
or giving a presentation.

312
00:20:25,160 --> 00:20:29,880
So that is a relief
to have this closer to each other.

313
00:20:30,680 --> 00:20:33,040
That has been
a good experience for me.

314
00:20:33,920 --> 00:20:39,840
What do you prefer
when you read the speech-to-text,

315
00:20:41,760 --> 00:20:45,000
that the text is word by word,

316
00:20:45,000 --> 00:20:48,200
or that the text is in one line?

317
00:20:53,600 --> 00:20:57,640
Sometimes I have tried
that some sentences

318
00:20:58,520 --> 00:21:00,160
are just on the screen.

319
00:21:00,560 --> 00:21:02,760
"Welcome to this meeting",
for instance.

320
00:21:02,760 --> 00:21:08,440
That is fabulous, instead
of getting W-E-L-C-O-M-E,

321
00:21:08,440 --> 00:21:11,680
letter by letter,
because it takes ages.

322
00:21:11,680 --> 00:21:13,360
When it takes ages,

323
00:21:13,360 --> 00:21:17,800
it also means that in other parts
text will be cut out

324
00:21:17,800 --> 00:21:21,400
because otherwise
the gap will be far too big.

325
00:21:21,720 --> 00:21:24,920
So that has been fabulous
to have whole sentences

326
00:21:24,920 --> 00:21:28,960
and also word by word
or parts of sentences

327
00:21:29,320 --> 00:21:33,040
because there is linguistic work
in this,

328
00:21:33,040 --> 00:21:37,200
at a very high professional
level, which I really enjoy.

329
00:21:37,200 --> 00:21:40,120
So that has been
a really good experience for me.

330
00:21:40,120 --> 00:21:45,000
What are your experiences
with automatic speech-to-text?

331
00:21:46,200 --> 00:21:50,040
It is often wrong.
It is very confusing.

332
00:21:50,040 --> 00:21:55,640
Not long ago,
I participated in a seminar

333
00:21:55,640 --> 00:21:57,440
for a whole day.

334
00:21:57,440 --> 00:22:00,920
It was very much
about cochlear implants.

335
00:22:00,920 --> 00:22:06,640
I don't think it got it right
more than twice during that day.

336
00:22:07,960 --> 00:22:10,800
Because when it is
in the middle of a sentence,

337
00:22:10,800 --> 00:22:14,360
and then different syllables
are stressed,

338
00:22:14,360 --> 00:22:18,200
then it just did something
to the cochlear implant.

339
00:22:18,720 --> 00:22:20,120
So...

340
00:22:21,000 --> 00:22:25,600
Do you know if it is possible
to have automatic speech-to-text

341
00:22:25,600 --> 00:22:29,000
in other languages
besides English?

342
00:22:30,080 --> 00:22:33,760
It is. You can buy it,
but I have not tried it out.

343
00:22:35,320 --> 00:22:38,720
But it should be possible
via Speechlogger.

344
00:22:38,720 --> 00:22:42,800
You can have
an account on it.

345
00:22:42,800 --> 00:22:47,440
I think also with Microsoft 365.

346
00:22:48,280 --> 00:22:50,520
I saw at the Microsoft workshop,

347
00:22:50,520 --> 00:22:55,320
a man giving a PowerPoint presentation,
and he was wearing a microphone,

348
00:22:55,320 --> 00:22:58,320
and it was automatically subtitled.

349
00:22:59,400 --> 00:23:02,520
That was in English,
but I have seen later,

350
00:23:02,520 --> 00:23:04,880
that it was done
by a Norwegian man.

351
00:23:04,880 --> 00:23:07,320
Then the subtitles came there
in Norwegian.

352
00:23:07,320 --> 00:23:09,120
I understand Norwegian.

353
00:23:09,120 --> 00:23:11,720
So it is possible.

354
00:23:13,440 --> 00:23:14,760
OK.

355
00:23:14,760 --> 00:23:19,960
Aïda, do you have more questions
for our interview?

356
00:23:21,840 --> 00:23:23,960
I'm just thinking now...

357
00:23:25,160 --> 00:23:28,280
When you are able
to book the same person,

358
00:23:28,800 --> 00:23:30,520
the same speech-to-text interpreter,

359
00:23:30,520 --> 00:23:34,600
this means that long ago,
you have settled your needs,

360
00:23:34,600 --> 00:23:36,120
this is what you need,

361
00:23:36,120 --> 00:23:39,600
so the speech-to-text interpreters
that you use,

362
00:23:39,600 --> 00:23:41,640
they know what you need.

363
00:23:42,040 --> 00:23:47,440
So, really, now you don't need
to meet up very early every time

364
00:23:47,440 --> 00:23:50,320
to have this set before,
is that right?

365
00:23:50,320 --> 00:23:51,840
Because they know you.

366
00:23:52,600 --> 00:23:55,040
Yes, that is right.

367
00:23:55,040 --> 00:23:59,640
The speech-to-text interpreter
that I use for my work,

368
00:24:03,040 --> 00:24:05,800
he knows the organisation,

369
00:24:06,680 --> 00:24:08,720
he knows the people

370
00:24:10,400 --> 00:24:14,000
related to the meeting.

371
00:24:15,200 --> 00:24:19,720
Sometimes
the speech-to-text interpreter

372
00:24:19,720 --> 00:24:22,640
can say "when do we have
the coffee break?"

373
00:24:22,640 --> 00:24:26,920
or "when do we have another break?",

374
00:24:26,920 --> 00:24:32,160
so that the speech-to-text interpreter
has time to relax.

375
00:24:33,440 --> 00:24:35,440
Yeah, that is also important.

376
00:24:36,360 --> 00:24:37,680
Yeah.

377
00:24:38,240 --> 00:24:41,200
- I have... Sorry.
- But they are more...

378
00:24:42,840 --> 00:24:47,480
The breaks for the speech-to-text
interpreters at big conferences

379
00:24:47,480 --> 00:24:50,320
are a little difficult.

380
00:24:51,480 --> 00:24:54,920
That needs to be
in the agreement

381
00:24:54,920 --> 00:24:58,240
between the speech-to-text interpreter

382
00:24:58,240 --> 00:25:03,800
and the organisation
that organises the conference.

383
00:25:04,520 --> 00:25:06,600
Yeah, I think that
it is important also

384
00:25:06,600 --> 00:25:11,040
that it should be
within the organising team

385
00:25:11,040 --> 00:25:15,320
to see to it that the speech-to-text
interpreter also has breaks.

386
00:25:16,680 --> 00:25:22,280
Yeah, or that the speech-to-text
interpreter is not working alone,

387
00:25:22,600 --> 00:25:26,280
but with another
speech-to-text interpreter.

388
00:25:26,280 --> 00:25:29,240
So they are a duo

389
00:25:29,240 --> 00:25:32,760
and they can switch.

390
00:25:33,040 --> 00:25:36,040
That is the way
it is done in Denmark.

391
00:25:36,040 --> 00:25:38,440
They always come in pairs.

392
00:25:39,640 --> 00:25:43,240
In the Netherlands
it is not so common.

393
00:25:43,560 --> 00:25:47,920
For example,
at the EDF conference,

394
00:25:48,280 --> 00:25:52,640
most of the time there is
only one speech-to-text interpreter.

395
00:25:55,200 --> 00:25:57,160
- Yeah.
- But there are also...

396
00:25:57,160 --> 00:25:59,040
There are also
different conferences

397
00:25:59,040 --> 00:26:01,880
where there are more
speech-to-text interpreters

398
00:26:01,880 --> 00:26:05,800
or there is a team
of speech-to-text interpreters.

399
00:26:05,800 --> 00:26:10,160
This is also related
to how big the conference is.

400
00:26:10,440 --> 00:26:11,640
Yes.

401
00:26:12,440 --> 00:26:13,840
Yes.

402
00:26:14,680 --> 00:26:16,200
Have we been through it?

403
00:26:16,200 --> 00:26:18,680
Different conferences
regarding the duration.

404
00:26:18,680 --> 00:26:23,800
Is it a conference for two hours,
or for three days?

405
00:26:23,800 --> 00:26:26,080
That makes a big difference.

406
00:26:26,320 --> 00:26:28,520
Yes, sure. Yes, it does.

407
00:26:29,640 --> 00:26:30,720
Yes.

408
00:26:30,720 --> 00:26:32,680
Ok, I think that we got it already.

409
00:26:32,680 --> 00:26:35,960
Yes, I also think this is it.

410
00:26:36,320 --> 00:26:43,680
[LTA MUSIC]

411
00:26:46,800 --> 00:26:49,280
LTA, Live Text Access.

412
00:26:49,920 --> 00:26:52,800
Universitat Autònoma de Barcelona.

413
00:26:53,480 --> 00:26:57,080
SDI, Internationale Hochschule.

414
00:26:57,760 --> 00:27:01,720
Scuola Superiore
per Mediatori Linguistici.

415
00:27:02,520 --> 00:27:04,360
ZDF Digital.

416
00:27:05,200 --> 00:27:08,880
European Federation
of Hard of Hearing People, EFHOH.

417
00:27:09,640 --> 00:27:11,160
Velotype.

418
00:27:11,520 --> 00:27:13,280
Sub-Ti Access.

419
00:27:14,000 --> 00:27:19,240
European Certification and Qualification
Association, ECQA.

420
00:27:22,440 --> 00:27:26,640
Co-funded by the Erasmus+ Programme
of the European Union.

421
00:27:28,280 --> 00:27:30,280
Erasmus+ Project:

422
00:27:30,520 --> 00:27:42,680
2018-1-DE01-KA203-004218

423
00:27:43,600 --> 00:27:47,240
The information and views
set on this presentation

424
00:27:47,360 --> 00:27:49,160
are those of the authors

425
00:27:49,160 --> 00:27:52,920
and do not necessarily reflect
the official opinion

426
00:27:52,920 --> 00:27:54,800
of the European Union.

427
00:27:55,600 --> 00:27:59,320
Neither the European Union
Institutions and bodies

428
00:27:59,680 --> 00:28:02,640
nor any person
acting on their behalf

429
00:28:03,000 --> 00:28:05,800
may be held responsible
for the use

430
00:28:06,000 --> 00:28:09,680
which may be made
of the information contained here.